Customer Service

If your organization is struggling with the quality of the customer service you are providing, and you are ready for a change, Hot Calls Inc. has some very compelling reasons why you should look to us as a partner for that change. With over 20 years of experience and a ‘can do’ attitude we will work with you to prepare, develop and implement a plan that will put in place customer service representatives that are caring, knowledgeable, friendly and efficient.

Hot Calls Inc. will work with you onsite, at your location to ‘train the trainer’ and ensure effective knowledge transfer among all team leaders and customer service representatives. Working with you as a team to create an effective and detailed plan for change management, team lead and CSR training development,  establishing SLA goals and reporting can take several months to develop and implement but effective change requires a lot of work.Hot Calls Inc. is an On-Shore, USA based call center. We do not own or operate call centers outside of the United States. You would expect that we would not be able to compete on cost with off-shore, overseas call centers but we can. Our clients are some of the largest companies in the world and we have not only turned their customer service experience around, but we stayed within budget. We also showed them that what they thought they were paying for off-shore call centers was not accurate. After all of the extra costs were added up, including the travel costs to visit those locations several times a year (we come to you by the way), we could compete on cost, but off-shore call centers could not compete with us on quality, and no cultural misunderstandings.