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Campaign Reporting & Statistics

Solid reporting is essential to a successful campaign. With every business solution we offer, we include the most extensive on-demand information in the industry. You'll have access to a custom web portal containing statistics and reports that provide you with access to:

• In-depth comments on each call
• Filterable CSV project exports
• Scripts
• Questionnaires
• Resolution/Interaction Codes

• Flexibility

Based on the results you're seeing, you can decide to change a question or process mid-campaign, and we can implement that change promptly. You will not find this level of flexibility and service with other contact centers.

• Details

Our representatives will provide you with thorough documentation about each call. These reports help your sales team understand the opportunities, pain points and personality of each potential client, giving them the intelligence they need for a successful follow-up.

• Immediacy

If a representative feels that a conversation with one of your prospects contains information that you need to know right away, they will immediately send you a report via email. You can have these "Hot Call Alerts" delivered to a specific individual or group.

• Custom Reporting

Our back end reporting feature allows you to create your own reports. Select from hundreds of different combinations to give you exactly the data you need. You can also create custom email alerts to notify you when specific milestones have been reached.